Warranty Policy
First, after-sales service policy
warranty policy
From the purchase of products within 7 days, such as product quality problems, the customer can choose to return, replacement treatment;
• within 15 days from the date of purchase of the product, if the product quality problems arise, we offer replacement service;
• 1 years from the date of purchase of the product, such as product quality problems, our company provides free warranty service;
• from the date of purchase of products for more than 1 years and less than 3 years, we offer paid maintenance services, charge certain maintenance fees and materials costs;
All products can enjoy the lifetime free software upgrade service provided by our company.
Service commitment
• online service: online answering customer questions or providing relevant replies;
And return to factory service: our customers receive the repair machine, general fault in 2-3 working days to complete the processing and sent off, such as an important component of the LCD screen or the motherboard and other damage, in accordance with the actual situation of prolonging maintenance time.
Home service: Shenzhen within 24 hours of service in place, other regions booking services.
Two. Warranty coverage:
We do not provide free warranty service for any trouble or damage caused by the following reasons:
(1) exceeding the warranty period;
(2) disassemble, repair or refit the product without the authorization of the manufacturer;
(3) failure or damage caused by force majeure, such as lightning stroke, overpressure, water inlet, etc.;
(4) damage due to abnormal transportation, loading and unloading, use, maintenance and storage of the user;
Three. Maintenance service implementation:
(1) can login our website www.standingkiosk.com, consult on-line customer service personnel;
(2) when failure occurs, according to our requirements, or the failure of equipment to the customer's nearest repair service point, or sent to our headquarters in Shenzhen.
(3) for the equipment that must be repaired, the customer must call our unified after-sales service telephone number before returning the equipment: 4008-270068, our after-sales service will issue an authorized rework code. The customer may return the equipment before receiving the authorized rework code.
(4) another way for our company to implement after-sales service is to send technical engineers to provide on-site support when necessary.
